Toilet Hire Terms & Conditions

By booking with us, you (the Hirer) agree to hire our equipment in accordance with these Terms & Conditions.

All equipment is provided in good working order at the start of the hire period.

Any accidents, injuries, or incidents that occur during the hire are entirely the responsibility of the Hirer.

It is the Hirer's responsibility to ensure adequate insurance cover for all hired equipment.

The Hirer is liable for any loss, theft, or damage to the hired equipment for the duration of the hire.

Equipment returned in an excessively dirty condition will incur an additional cleaning charge.

Servicing will be carried out during standard working hours (Monday to Friday, 7am–5pm).

Hired toilets include one free service every two weeks, which covers: Emptying up to 40 litres of waste, replenishing water and chemicals and restocking complimentary toilet paper.

Toilets must always remain accessible. If access is obstructed, the unit will be serviced at the next available opportunity. (Our service vehicle must be able to reach within 10 feet of the unit.)

Hire charges remain active during bank holidays, site shutdowns, and over the Christmas/New Year period. No suspension or refund of charges will be given.

The Hirer is responsible for the cost of any replacement or repairs required due to damage, misuse, or loss during the hire period.

Any parking costs incurred during delivery, servicing, or collection of equipment are the responsibility of the hirer.

By accepting a quotation and proceeding with your booking, you confirm your understanding and acceptance of these Terms & Conditions.

It is the Hirer's responsibility to ensure the delivery location is suitable, level, and safe for placement. If access is denied or unsuitable, redelivery or relocation charges may apply.

Waiting time exceeding 30 minutes on site for delivery, servicing, or collection may be charged at our standard hourly rate.

We reserve the right to terminate the hire agreement immediately if the Hirer breaches these Terms & Conditions, misuses equipment, or if conditions on-site are deemed unsafe.

Any issues or complaints must be reported within 24 hours of delivery or service to allow us the opportunity to investigate and resolve the matter.

14-Day Cooling Off Period: In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel this contract within 14 days of the agreement date without giving any reason. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g. letter sent by post or email). The cancellation period will expire 14 days from the day after the contract is concluded.

Waiver of Cooling Off Period: If you request that the hire service begins within the 14-day cooling off period (i.e. delivery of equipment before the cooling off period expires), you acknowledge and agree that: (a) you will lose your right to cancel once the service has been fully performed; (b) if you cancel after the service has begun but before it is complete, you will be liable for a proportionate amount of the total price for services provided up to the point of cancellation, including any delivery, collection, or servicing costs incurred.

To waive your 14-day cooling off period and request immediate commencement of services, you must provide explicit consent by signing this agreement. By signing below, you confirm that you have been informed of and agree to waive your cancellation rights as described above.